returns & exchanges

Goods supplied in accordance with the Customers order can only be returned with the approval of BioPharm-X.
Requests to return goods must be submitted within 15 days from the date of sale and the original sale/invoice number needs to be stated.

Where goods are accepted they must be delivered at the Customers expense back to Invacare Online’s warehouse in brand new condition and must remain in original packaging or be packaged appropriately where applicable. Returned products are the Customers respon­sibility until they reach Invacare Online. Invacare Online will not be responsible for goods or products lost or damaged in transit.

Any refunds (at Invacare Online’s discretion) will be refunded in the form of the original payment method used on Invacare Online.

To begin the returns process, Click here

For full terms and Conditions please view here